Terms &

Conditions

Clause 1. | General

1.1  The General Terms and Conditions of ACE et ADA apply to all offers, products, orders, agreements and deliveries of ACE et ADA. By ordering an item you agree to these conditions, so please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact ACE et ADA at info@ace-ada.com.


Clause 2. | Agreement and Order

2.1  The agreement becomes binding at the time you place your order. ACE et ADA will process your order after you have paid. Until that time, ACE et ADA will remain the full owner of the products.

2.2  Once your order is processed you will receive a confirmation e-mail that your payment is accepted and an e-mail with the invoice and details from your order.

2.3  All images and specifications are an indication. Every product is hand crafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.


Clause 3. | Payment and Payment Methods

3.1  At ACE et ADA you can choose from three secure payment methods: Ideal, Paypall and Creditcard.

3.2  If ACE et ADA posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.

3.3  All product prices shown on ace-ada.com are including taxes but excluding shipping costs.

3.4  All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without ace-ada.com or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

 

Clause 4. | Delivery

4.1  ACE et ADA has two delivery methods:

– Pick up in the Ace et Ada Showroom or at our shop in Gorinchem:

Ace et Ada // HQ & Showroom
Alexander Boersstraat 33-S
1071 KW Amsterdam

Ace et Ada // Van Zuilen Mode Gorinchem
Arkelstraat 28-38
4201 KD Gorinchem
Open: Monday-Saturday 10 AM – 5:30 PM

 – Courier service with Post NL.

4.2  If you accidentally entered an incorrect delivery address, haven chosen the wrong delivery option or are not home when DHL has tried to deliver the package – and there are therefore extra costs – ACE et ADA calculates these additional costs on to you.

4.3  ACE et ADA will send the order as quick as possible after payment of the agreement. ACE et ADA always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

4.4  Up to and including the delivery ACE et ADA bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

4.5  
Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, ACE et ADA will always do everything in their power to make sure your order arrives on time.

 

Clause 5. | Approval period

5.1  ACE et ADA strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@ace-ada.com. In this case, we will provide you with a return label.

 

Clause 6. | Returns & Exchanges

 6.1  We of course hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

6.2  The return form always has to be included in the box.

6.3  You can send the package with the return form to:

Ace et Ada // HQ & Showroom
Alexander Boersstraat 33-S
1071 KW Amsterdam

6.4  The costs and responsibility of the return shipment are for your account.

6.5  If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

6.6  The refund will take place after receipt and inspection within 14 working days.

6.7  ACE et ADA can only transfer the refund to the account where the original payment came from.

 

Clause 7. | Warranty

7.1  After the fourteen-day approval period (clause 5.1) ACE et ADA gives a warranty of 6 months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to info@ace-ada.com. In this case, we will provide you with a return label.

7.2  ACE et ADA will provide you with a suitable solution, however it is up to ACE et ADA to decide which of the following options will be used.
– Repair
– Replace
– Refund

7.3  In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.

7.4  If we repair or replace the item, this can take up to 14 working days.

7.5  
The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

 

Clause 8. | Copyright

8.1  All photos and images displayed by ACE et ADA are copyrighted. Without written permission from ACE et ADA, photos and graphics cannot be reproduced and publicly used.

 

Clause 9. | Disputes

9.1  All legal relations are exclusively governed by the Dutch law.

9.2  Do you have a comment or tip please send an e-mail to info@ace-ada.com and we will contact you. These Terms and Conditions were last updated, and became effective, on 28-03-2019.

 

ACE et ADA Amsterdam is registered at the Amsterdam Chamber of Commerce with number: 70764646. VAT number: NL048369433B01 E-mail: info@ace-ada.com. Phone: +31 6 24 708 798   ACE et ADA headquarter & showroom (by appointment only) Alexander Boersstraat 33-S, 1071 KW Amsterdam.